Existing IDSPs
If you are already an IDSP, you can access more information at the DVS SharePoint User Portal. You will need to log in.
If you have questions about accessing the portal, please contact us at ivs.manager@ag.gov.au.
Identity service provider
Become a Document Verification Service (DVS) identity service provider
A DVS identity service provider (IDSP) is a private sector organisation, doing business in Australia or New Zealand, that does identity proofing on behalf of another organisation.
Examples of IDSPs include private organisations that provide:
- pre-employment identity proofing services
- legal services
- conveyancing services.
The role of an IDSP
IDSPs can submit DVS match requests on behalf of a third party, known as an IDSP client. However, IDSPs are strictly prohibited from sharing this DVS match result with any third party, including the IDSP client. Instead of a DVS match result, IDSPs must only provide an ‘identity opinion’ to their IDSP clients.
An identity opinion is a likelihood that the person being verified is who they say they are. An identity opinion should not disclose the DVS match result implicitly or explicitly. This means that you should not indicate 100% certainty about a person’s identity, even if their identity is successfully identified through the DVS.
IDSPs must base an identity opinion on multiple verification checks rather than DVS match results alone. The combination of results from these multiple checks can be used to generate a strong identity opinion.
How IDSPs access the DVS
IDSPs have an indirect connection to the DVS, which means they connect through a gateway service provider (GSP). There is a list of approved GSPs.
GSPs charge IDSPs as agreed when they engage their services. Please contact an approved GSP to discuss costs.
Apply to become an IDSP
To become an IDSP, you must complete the IDSP application and supporting documentation. It usually takes between one and 2 weeks to assess your application. Then you need to set up an indirect connection through a GSP, which usually takes 2 to 3 weeks.
Follow these steps to become an IDSP.
To become an IDSP, you must:
- meet the 5 criteria in the DVS Access Policy
- enter the IDSP Participation Agreement.
As an IDSP, you need to nominate an approved GSP and enter into an agreement with them to use their services.
We cannot recommend a GSP to you. If you have questions about the process of nominating a GSP, please contact us at ivs.manager@ag.gov.au.
Once you have entered into an agreement with your GSP, you will need to complete the DVS Online Registration Form.
Once submitted, you should receive a formal application decision in 2 to 3 weeks. In this time, your GSP will advise if you meet the criteria for access to the DVS.
If you have any questions about applying or need help filling out your application form, please contact us at ivs.manager@ag.gov.au.