The Identity Verification Services Act 2023 and the Identity Verification Services Rules 2024 commenced on 14 June 2024. We are currently updating this website to reflect the new legislation. This includes references to fees that organisations must pay to connect to and request the use of, the identity verification services. The new rules provide for these fees and replace the former pricing structure.

View the updated fee arrangements on the Federal Register of Legislation.

To find out more about the identity verification services, please email dvs.manager@ag.gov.au.

Gateway service provider

Become a Document Verification Service gateway service provider

A Document Verification Service (DVS) gateway service provider is a private organisation that:

  • is conducting business in Australia or New Zealand
  • has a direct connection to the Document Verification Service either for their own use or for other users.

Role of gateway service providers

Gateway service providers are responsible for:

  • advising the Attorney-General's Department of new applicants and reviewing applicants against the access policies
  • sending match requests and match results to and from the Document Verification Service for business and government users
  • making sure business and government users meet the terms and conditions of use.

Examples of gateway service providers

Examples of gateway service providers include private organisations that provide:

  • information and telecommunications services
  • identity proofing services
  • legal services.

Gateway service provider application times

It usually takes:

  • 1 to 2 weeks for us to review and approve your application
  • 3 to 6 months for an organisation to build a direct connection.

Gateway service provider application costs

There is an up-front fee of AUD $25,000 to begin the connection process. Payment is due when we approve your application.

An additional fee of AUD $25,000 is due when we issue you with a production access certificate for a total of AUD $50,000.

After you connect, the Attorney-General’s Department will invoice you monthly on annual transaction volumes.

You charge your users directly and pay the Attorney-General’s Department for each query (instance of use). Please see the below fee schedule for more information on gateway service provider billing:

Annual transaction volumePer query charge (AUD)
< 1 million$0.70
> 1 million + 1$0.50
> 8 million + 1$0.40

Document Verification Service fees are reviewed annually and are subject to change.

How to apply to be a gateway service provider

Follow the steps below.

To become a gateway service provider, you must:

Sign, then email the completed Gateway service provider Agreement to the DVS Manager.

Please ensure that you provide responses to Appendix 3 with your signed agreement which gives further detail about your organisation.

The Attorney-General’s Department will contact you within one week to discuss your connection. We will most likely set up a teleconference with you.

You should have a formal application decision in 2 to 3 weeks.

We cannot give you detailed information about the process until we approve your application.

Contact us if you have any questions about applying or need help filling out your application form.

Contact us