Identity service provider

Become a Document Verification Service identity service provider

Identity service provider

A Document Verification Service (DVS) identity service provider is a private organisation, doing business in Australia or New Zealand, that does identity proofing on behalf of another organisation.

Identity service providers have an indirect connection to the Document Verification Service which means they connect through a gateway service provider.

Identity service providers cannot pass personal data matched through the Document Verification Service on to their client organisations.

Role of identity service providers

An identity service provider:

provides evidence of identity verification services to their clients
might already do identity proofing and want to add the Document Verification Service to their sources.

Examples of identity service providers

Examples of identity service providers include private organisations that provide:

pre-employment identity proofing services
legal services
conveyancing services.

Approved identity service providers

Contact your gateway service provider for a list of approved Australian and New Zealand identity service providers.

Existing users

More information for existing users of the Document Verification Service is available on the DVS SharePoint User Portal that requires login access. Email the DVS Manager to gain access to the portal.

Identity service provider application times

It usually takes:

1 to 2 weeks for you to review the terms and conditions and arrange a contract with the chosen gateway service provider
1 to 2 weeks to set up a connection through a gateway service provider (subject to the provider's availability).

Gateway service provider costs

The Attorney-General’s Department charge gateway service providers on annual transaction volumes.

Your gateway service provider will charge you. If you have queries about these charges your gateway service provider will be able to provide clarity.

How to apply to be a Document Verification Service identity service provider

Follow the steps below.

Step 1: Make sure you meet the criteria

To become an identity service provider you must:

meet the 6 criteria in the DVS access policy and guidelines
review the Identity service provider Terms and Conditions of use and registration (you will agree to comply with the terms and conditions of use with your gateway service provider).

Step 2: Choose a gateway service provider

Choose a gateway service provider and enter into an agreement with them.

We cannot recommend a gateway service provider to you but you can contact the DVS Manager for help to better understand the process.

Your gateway service provider will let us know when you enter into an agreement.

You should have a formal application decision in 1 to 2 weeks.

Your gateway service provider will inform us that you are applying as an identity service provider. After we review your application, your gateway service provider will set up your connection.